Contact the Support Team
Have a question or need help? We're here to assist you. Get in touch with our support team and we'll respond as quickly as possible.
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Email UsView all
info@optimatesting.co.uk
Customer Support
info@optimatesting.co.uk
Partner Support
partners@optimatesting.co.uk
Test Kit/Shipping Issues
help@optimatesting.co.uk
Commission & Payment Queries
finance@optimatesting.co.uk
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Weekend: 10:00 AM - 4:00 PM GMT
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Frequently Asked Questions
Quick answers to common questions
How long until I get my results?
Your results are typically available within 2-3 working days from the time the lab receives your sample. You'll be notified by email with secure access to your dashboard.
Who sees my results?
Only you. All data is encrypted and stored privately. Unless you choose to share it, no one else can access your results.
Can I do this more than once?
Definitely. Many users retest every 3-6 months to monitor progress and make data-informed lifestyle changes.
Is this a replacement for seeing a doctor?
No, this is a wellness tool. While it provides deep insight, it doesn't replace clinical diagnosis or treatment. If you're experiencing symptoms, we always recommend consulting your GP.
Is the lab accredited?
Yes. All tests are analysed by UKAS-accredited laboratories that meet strict clinical and analytical standards.
Is my data private?
Yes. We comply fully with GDPR and data protection standards. Your information is never sold or shared, and results are accessible only through secure, encrypted dashboards.
Knowledge Hub
Explore our latest health insights and educational content
Latest Articles
Understanding Your Hormone Levels
Learn how to interpret your hormone test results and what they mean for your health.
Read More →Nutrition and Blood Markers
Discover how your diet affects key health markers and what you can do to optimize them.
Read More →Health Guides
Complete Guide to Blood Testing
Everything you need to know about at-home blood testing.
Interpreting Your Results
How to understand and act on your health test results.
Wellness Optimization
Practical steps to improve your health based on test insights.
Quick Resources
Video Tutorials
Step-by-step guides for sample collection and result interpretation.
Downloadable PDFs
Reference guides and health tracking sheets you can print and use.
Webinar Series
Join our monthly health education webinars with expert speakers.